Return & Refund Rule

Transparent policies designed to protect your shopping experience

You may contact our Customer Service via app, website chat, or by calling +244 933 888 888 to check whether order cancellation is possible.

Orders must be cancelled within 10 minutes of placement to avoid any service charges.

If you are dissatisfied with the delivered products, you may raise a complaint:

• Within 48 hours for non-perishable items
• Within 24 hours for perishable items

Our customer support team will contact you promptly to resolve the issue.

Orders can be scheduled up to 2 days in advance from the current date.

You may also reschedule orders based on your convenience and available delivery slots.

For any assistance related to returns, refunds, or order management, please use the “Contact Us” section on the app or website.

Our customer care executives are always happy to help.

Contact our support team anytime

+244 933 888 888

For all orders above $45

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